GG Bet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how gg-bet.vip ("gg bet," "we," "us," "our") collects, uses, stores, shares, and protects the personal information of users ("Player," "User," "you") who access or use the gg bet website, mobile platform, and all associated services (collectively, the "Platform").

gg bet is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Data We Collect

gg bet collects personal data in the following categories:

2.1 Registration Data: When you create an account, we collect your full name, date of birth, email address, mobile number, residential address, and username. This information is required to create and maintain your account and to verify your identity and age (21+ requirement).

2.2 Identity Verification Data: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may collect copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID), proof of address, and proof of payment method ownership.

2.3 Financial Data: We collect information about your deposits, withdrawals, and transaction history on the Platform. We also collect payment method details (e.g., GCash account number, PayMaya account, bank account details for BPI, BDO, or Metrobank transfers) to the extent necessary to process transactions. Full payment credentials are handled by our payment processors and are not stored on gg bet servers.

2.4 Gaming Activity Data: We collect records of your gaming activity, including games played, bets placed, wagers won or lost, bonus usage, and session duration. This data is used for account management, responsible gaming monitoring, and regulatory compliance.

2.5 Technical Data: We automatically collect certain technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, referring URLs, and pages visited. This data is used for security, fraud prevention, and platform optimization.

2.6 Communications Data: If you contact our support team via live chat or email, we retain records of those communications to resolve your query and improve our service quality.

3. How We Use Your Data

gg bet uses your personal data for the following purposes:

• To create, verify, and manage your player account.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity and age in compliance with Philippine gaming regulations (21+ requirement).
• To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations.
• To detect, investigate, and prevent fraud, cheating, collusion, and other prohibited conduct.
• To provide customer support and respond to your inquiries.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts).
• To send you promotional communications about bonuses and offers, where you have consented to receive such communications.
• To monitor your gaming activity for responsible gaming purposes and to apply any limits or restrictions you have requested.
• To analyze Platform usage and improve our services, user experience, and game offerings.
• To comply with applicable laws, regulations, and court orders.

4. Legal Basis for Processing

gg bet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and gg bet (i.e., to provide the gaming services you have registered for).
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including AML/KYC requirements and gaming regulatory obligations.
• Legitimate Interests: Processing is necessary for gg bet's legitimate interests, including fraud prevention, security, and platform improvement, where these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting our support team or using the unsubscribe mechanism in our communications.

5. Data Sharing & Disclosure

gg bet does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML service providers who assist us in verifying your identity and complying with regulatory requirements.
• Technology Service Providers: Cloud hosting, data analytics, customer support, and cybersecurity providers who process data on our behalf under strict data processing agreements.
• Game Providers: Where required to operate specific games on the Platform, limited technical data may be shared with licensed game software providers.
• Regulatory Authorities: We may disclose your data to PAGCOR, the National Privacy Commission, law enforcement agencies, or other competent authorities where required by law or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers who process data on our behalf are contractually required to handle your data securely, use it only for the specified purpose, and comply with applicable data protection laws.

6. Cookies & Tracking

gg bet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that prevent fraudulent use. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and game history to provide a more personalized experience.
• Analytics Cookies: Help us understand how players interact with the Platform — which pages are visited most, where users drop off, and how performance can be improved. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set where you have provided consent.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Continued use of the Platform after being informed of our cookie use constitutes acceptance of non-essential cookies unless you opt out.

7. Data Retention

gg bet retains your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine financial record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Support Communications: Retained for up to two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Technical Logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with you.

8. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by gg bet:

• Right to Be Informed: You have the right to know what personal data we collect, how it is used, and with whom it is shared — which is the purpose of this Policy.
• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer via the support channels listed in Section 12 of this Policy. We will respond to all verified requests within thirty (30) days.

9. Data Security

gg bet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Strict role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent required for their specific role.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Multi-factor authentication requirements for all internal systems that process personal data.
• Continuous monitoring of our systems for suspicious activity and potential security incidents.
• Staff training on data protection obligations and secure data handling practices.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. You are also responsible for keeping your account credentials secure and for notifying us immediately of any suspected unauthorized access to your account.

10. Children & Minors

gg bet strictly prohibits the use of the Platform by persons under the age of 21 years, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under 21 years of age.

If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data, and return any deposited funds in accordance with our standard procedures. If you believe a minor has registered on the Platform, please contact our support team immediately.

Age verification is conducted as part of the KYC process for all new accounts. gg bet reserves the right to request additional proof of age at any time and to suspend accounts pending verification.

11. Changes to This Policy

gg bet reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable advance notice via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by gg bet, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the Platform — the fastest way to reach us.
• Email: [email protected] — for formal data subject requests and privacy inquiries.

We aim to acknowledge all privacy-related inquiries within 48 hours and to resolve them within 30 days. For complaints that cannot be resolved directly with gg bet, you may escalate to the National Privacy Commission of the Philippines.